Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 3-7 business days.

2. Shipping Destinations & Carriers
Contiguous US only. Carriers:

  • Small items (desks, cabinets): USPS, UPS, FedEx

  • Beds: Freight carriers (LTL)

3. Shipping Costs & Delivery Times

  • Costs: Calculated at checkout. Free shipping on qualifying orders.

  • Times: Small items: 5-10 days; beds via freight: 7-20 business days. Estimates, not guarantees.

4. Freight Delivery Process

  • Carrier will contact you to schedule delivery window (4-hour).

  • Standard delivery is curbside or threshold. Driver will not bring inside/upstairs unless White Glove service purchased.

  • Inspect before driver leaves – note any visible damage on delivery receipt.

5. White Glove Delivery
Available for additional fee. Includes delivery to room of choice, unpacking, basic assembly, and packaging removal.

6. Damage Claims

  • Visible damage: Noted on delivery receipt – contact us immediately.

  • Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.

7. Order Changes
Cancel/modify within 24 hours. Orders shipped cannot be canceled.